Shipping and Subscription info

Shipping, Returns and Refunds Policy
Product Shipping
We offer free USPS First Class shipping on every order. We only ship within the USA.

Product Returns and Refunds
Please remember that it can take 30 to 60 days to modulate the biota in your gut and start feeling the positive effects of Cerenovex. For optimal results, avoid ingesting inflammatory foods such as wheat and sugars. We are dedicated to your satisfaction and health improvement.

If, for any reason, you are not satisfied with your purchase, you may request a refund under the following conditions:

Eligibility:
  • We only accept returns of sealed bottles. Opened or used bottles cannot be returned due to health and safety concerns.
  • Customers can return sealed bottles within 30 days of the purchase date for a refund, after deducting shipping and handling fees.
  • The refund is only valid for purchases made through www.cerenovex.com or one of its subsidiary websites. If you purchase through another retailer, please contact that retailer for their return policy.

Return and Refund Process:
  • To initiate a return or refund, please contact us at hello@cerenovex.com. Please include your name, order number, and the reason for requesting a refund.
  • Our friendly customer service team will help you at every step of the way with detailed instructions.
  • Inspection and Approval: Upon receiving your return, we will inspect the item(s) and process your refund if the return is approved.
  • Refund Deductions: Refunds will be deducted for shipping and handling fees and will be issued to your original method of payment.


Purchases and Subscription Plans
How Subscriptions Work
Subscriptions are automatically renewed according to your selected delivery interval, and the products will be automatically delivered by the shop after each successful renewal. For example, if you started a monthly subscription, the system will automatically charge your credit card each month. You will get the products to your doorstep each month, without the need to place the order by yourself! To understand all of the conditions about your subscription, please see our Terms of Service.

  • Initial Charge: As part of a limited period launch offer, when you subscribe, you will receive the product at a discounted price of $24.99 per month for the first two months. You will not be able to cancel the subscription until you complete the first two months when you avail this offer.
  • Monthly Renewals: From the third month, your subscription will automatically renew at a monthly price of $99 per month. You may cancel future renewals at any time. If a renewal payment fails, you will be notified via email to update your payment method.
  • Continuous Service: The product will be automatically delivered each month, 1 to 2 weeks before your current supply ends.

Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, except when specifically prohibited as part of special offers the company may run from time to time. The customer portal can be accessed through the link you received in the email that was sent to you when you placed your initial subscription order with us.
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How can I skip or reschedule a charge? You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription? Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed? If the subscription can't be renewed because a payment can't be processed, you will receive an email with a link where you can safely update your payment method.

Can I return unused products after I cancel my subscription? Please refer to the Returns and Refunds Policy for detailed information.

Contact Us
For any questions regarding our products, the returns and refunds policy, or your subscription, please contact our customer support team for assistance. We are here to ensure that your experience with Cerenovex is positive and beneficial. Thank you for choosing Cerenovex for your health and well-being. We are committed to providing you with high-quality products and excellent customer service. For any other issues, please contact us at hello@cerenovex.com.